Delivery Information And Costs

  1. What are the postage and packing charges for each product?
  2. How long does delivery take?
  3. How will I know when my product has been dispatched?
  4. How do you ship your products?
  5. Do products ever get held up at international customs?
  6. What countries are covered by your Europe postage rates?
  7. What countries are covered by your World postage rates?

What are the postage and packing charges for each product?

Postage and packing costs are subject to many variations depending on product and destination. 

We provide information on postage costs with each product above the product price and total delivery costs for your order will be displayed towards the end of the order process, before you enter your payment details.

Back to top

How long does delivery take?

Please allow roughly the following times for delivery of your order. These times are estimated and may vary slightly.

Product

UK

International

Ready made prosthetics

Allow 7 - 10 working days from placing your order

Allow 14 working days from placing your order

 

For deliveries to China and the Far East please allow 20 working days

DVDs

Up to 7 working days from placing your order

Up to 14 working days from placing your order


For deliveries to the Far East please allow up to 20 working days from placing your order

Back to top

How will I know when my product has been dispatched?

You will receive an e-mail from us confirming that your product has left our workshop

Back to top

How do you ship your products?

By TNT, Fedex or Royal Mail, depending on which service is the most appropriate for your order.

Back to top

Do products ever get held up at international customs?

On very rare occasions we have experienced the larger products being held at US and Australian customs. This has been for a period of up to 2 weeks and unfortunately is entirely out of our control. In all cases where customs have held products these items were eventually released without any problems.

Back to top

What countries are covered by your Europe postage rates?

Albania
Andorra
Armenia
Austria
Azerbaijan
Belarus
Belgium
Bosnia and Herzegowina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark

Estonia
Faroe Islands
Finland
France
Georgia
Germany
Gibraltar
Greece
Greenland
Hungary
Iceland
Ireland
Italy
Kazakhstan

Kyrgyzstan
Latvia
Liechtenstein
Lithuania
Moldova, Republic of
Monaco
Netherlands
Norway
Poland
Portugal
Romania
Russian Federation
San Marino
Slovakia (Slovak Republic)

Luxembourg
Macedonia, The Former Yugoslav Republic of
Malta
Slovenia
Spain
Sweden
Switzerland
Tajikistan
Turkey
Turkmenistan
Ukraine
Uzbekistan
Vatican City State (Holy See)

Back to top

What countries are covered by your World postage rates?

Afghanistan
Algeria
American Samoa
Angola
Anguilla
Antigua and Barbuda
Argentina
Aruba
Bahamas
Bahrain
Bangladesh
Barbados
Belize
Benin
Bermuda
Bhutan
Bolivia
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote D\'Ivoire
Cuba
Djibouti
Dominica
Dominican Republic

East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Ethiopia
Falkland Islands (Malvinas)
Fiji
France, Metropolitan
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Ghana
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-bissau
Guyana
Haiti
Heard and Mc Donald Islands
Honduras
Hong Kong
India
Indonesia
Iran (Islamic Republic of)
Iraq
Israel
Jamaica
Japan
Jordan
Kenya
Kiribati
Korea, Democratic People\'s Republic of
Korea, Republic of
Kuwait
Lao People\'s Democratic Republic
Lebanon
Lesotho
Liberia
Libyan Arab Jamahiriya

Macau
Madagascar
Malawi
Malaysia
Maldives
Mali
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Puerto Rico
Qatar
Reunion
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines

Samoa
Sao Tome and Principe
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Singapore
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
Sri Lanka
St. Helena
St. Pierre and Miquelon
Sudan
Suriname
Svalbard and Jan Mayen Islands
Swaziland
Syrian Arab Republic
Taiwan
Tanzania, United Republic of
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United States
Uruguay
Vanuatu
Venezuela
Viet Nam
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna Islands
Western Sahara
Yemen
Zaire
Zambia
Zimbabwe

Back to top