Delivery Information And Costs
- What are the postage and packing charges for each product?
- How long does delivery take?
- How will I know when my product has been dispatched?
- How do you ship your products?
- Do products ever get held up at international customs?
- What countries are covered by your Europe postage rates?
- What countries are covered by your World postage rates?
What are the postage and packing charges for each product?
Postage and packing costs are subject to many variations depending on product and destination. Many of our items are very fragile and therefore the packaging can affect the cost of shipping as much as the size and weight of the product itself.
We provide information on postage costs with each product above the product price and total delivery costs for your order will be displayed towards the end of the order process, before you enter your payment details.
If you are ordering multiple small items, we can arrange appropriate postage amounts for you on a case by case basis - please contact us about this.
How long does delivery take?
Please allow roughly the following times for delivery of your order. These times are estimated and may vary slightly.
|
Product |
UK |
International |
|
Ready made prosthetics |
Up to 7 working days from placing your order |
Up to 14 working days from placing your order |
|
DVDs |
Up to 7 working days from placing your order |
Up to 14 working days from placing your order |
How will I know when my product has been dispatched?
You will receive an e-mail from us confirming that your product has left our workshop
How do you ship your products?
By TNT, Fedex or Royal Mail, depending on which service is the most appropriate for your order.
Do products ever get held up at international customs?
On very rare occasions we have experienced the larger products being held at US and Australian customs. This has been for a period of up to 2 weeks and unfortunately is entirely out of our control. International customs are a powerful bunch and no amount of complaining from you or us is going to make a difference to them. In all cases where customs have held products these items were eventually released without any problems.
What countries are covered by your Europe postage rates?
|
Albania
|
Estonia
|
Kyrgyzstan
|
Luxembourg
|
What countries are covered by your World postage rates?
|
Afghanistan
|
East Timor
|
Macau
|
Samoa
|
