Terms & Conditions

General

MFX Warehouse is a subsidiary project of Millennium FX Ltd, of Unit 6, Springfield Works, Springfield Rd, Chesham, Bucks, HP5 1PW registered company number 3858262.

These conditions apply without variation to all buyers (companies or individuals) of MFX Warehouse's products.

The terms and conditions of sale stated apply to the exclusion of all others, including any terms or conditions which the buyer may purport to apply under any purchase order, confirmation of order or similar document and all operate independently of each other.

Receipt of an order confirmation1 from MFX Warehouse is treated as conclusive evidence of the buyer's acceptance of these conditions and they form a contract between us the seller and you the buyer. If you do not agree to these terms and conditions, we kindly ask you not to purchase from us.

Applicable Law

By visiting the website of MFX Warehouse, you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these conditions of use and any dispute that might arise between you and MFX Warehouse or its associates.

Shipping & Delivery

We aim to dispatch all items as quickly as possible and within the following estimated time frames.2

PRODUCT UK INTERNATIONAL NOTES
Authentics 24 working hours from dispatch

Up to 14 working days from dispatch.

This timing does not allow for delays out of our control, for example if items are detained at customs

Dispatched during the week following their build window
Collectibles TBC TBC Details will appear in due course
Ready made prosthetics Up to 7 working days from placing your order Up to 14 working days from placing your order  
DVDs Up to 7 working days from placing your order Up to 14 working days from placing your order  

Delivery will be arranged by us using an outside contractor. Small items are posted by first class Royal Mail and larger, heavier items will be sent by courier on the appropriate service. All goods transported by courier must be signed for by an adult aged 18 years or over on delivery. Wherever possible please make sure you examine the goods before signing for them. You have a right to detain the courier for a short time while you do this otherwise goods will be signed for as "unexamined" and any shortages or defects must be advised within 3 days of receipt either by e-mail, fax or telephone.

All delivery charges are based on gross weight. You will be informed of the exact delivery cost before entering your credit card details3. Delivery charges exclude clearance and duties at the Port of Entry unless otherwise stated.

MFX Warehouse shall not be responsible for any consequential loss or charge other than of replacing genuinely defective4 unused goods.

We make every effort to deliver goods within the estimated timescales however delays are occasionally inevitable due to unforeseen factors. MFX Warehouse shall be under no liability for any delay or failure to deliver the products within the estimated timescales.

Delays in shipment once the goods have left MFX Warehouse shall be the responsibility of the carrier and all and any claims connected with delay or loss made by the buyer shall be against the carrier.

Title to any products you order on this web site shall pass to you on delivery of the products, provided that we have processed and received payment in full for those products and risk of loss and damage of products passes to you the customer, on the date when the products are delivered to you or on the date of first attempted delivery by us.

Where the goods are supplied for trade export from the United Kingdom, the buyer is responsible for complying with any legislation or regulations governing the importation of the goods into the country of destination and for the payment of any duties on them.

MFX Warehouse reserves the right to withhold shipment indefinitely for any reason with prior written notice to the buyer.

For bulk order delivery costs please see below

Ordering stock items

Making a purchase is very easy. Just browse our products and click 'purchase' on any items that you wish to buy to put them into the shopping basket. After you have finished your selection you will be asked for a few details that we need to be able to satisfy the order.

Ordering Authentic Replicas

For practical and economic reasons we build authentics four times a year in seasonal build windows. You can place an order for the next scheduled build window at any time, right up until it starts. On the date the build window begins, new orders placed will be for the following build window. Dates of the approaching and subsequent build windows are always displayed on this website and the date of commencement of your ordered product's build window is made clear to you at the time of ordering.

Orders are only taken for the next approaching window at any given time and your order will be dispatched after the end of its published build window.

Depending on when you place your order, authentic replicas may take between approximately 5 weeks and approximately 20 weeks between order and delivery. Accepting and accommodating the time frame of your order is part of the contract between us and is entirely your responsibility. MFX Warehouse cannot be held liable for any inconvenience associated with published production times for authentic replicas.

Payment, Pricing & Promotions

Payment may be made by credit/debit card as listed below. All prices displayed are in British Pounds Sterling and all orders will be charged as such for UK customers. For customers outside the UK the exchange rate will be determined by your credit/debit card company at the time the order is processed.

All credit/debit card details will be encrypted and transmitted over a Secure Socket Layer (SSL) as explained below.

We take payment from your card at the time we receive your order, once we have checked your card details. Excluding authentic replicas which are made to order, certain stock items are subject to availability. In the very unlikely event that we are unable to supply the goods within the applicable estimated time frame, we will inform you of this as soon as possible and a full refund will be given where you have already paid for the goods that are not available if you would rather not wait for them to be re-stocked.

MFX Warehouse does not elect to supply substitutes for goods not available unless written permission is received from the buyer.

The price you pay is the price displayed on this web site at the time we receive your order and remains valid until delivery of your goods apart from the following exception:

While we try and ensure that all prices on our web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Any typographical, clerical or other error or omission in any sales literature, literature accompanying a product or bulk order invoice is subject to correction without any liability on the part of MFX Warehouse.

All prices are shown in £s sterling and the price including VAT is also displayed during the order process (where relevant) at the applicable current rates. Exact delivery charges3 are confirmed upon placing an order before you enter your payment details.

All sizes and measurements of products are approximate but we do try to make sure that they are as accurate as possible.

Bulk Orders

If you would like to purchase using a Purchase Order on behalf of a production company, educational institution or business then please e-mail or call us directly to discuss this.

Such orders will be quoted for in writing and are subject to Millennium FX's standard invoicing terms which operate on a 30 calendar day payment deadline5.

Millennium FX reserves its right under the Late Payment of Commercial Debts Interest Act (1998) to add statutory interest6 to invoices which are not paid within 30 calendar days of issue, and to claim debt recovery compensation.

Delivery costs for bulk orders will be dealt with on a case by case basis and the buyer informed of costs prior to confirmation of the order.

All goods remain the properly of MFX Warehouse until payment is received in full.

Payment Options

We accept credit & debit card payments via Visa, Mastercard, Switch & Solo. If you are shopping from Europe or anywhere else in the world, please place your order as the system instructs and your credit card company will convert the transaction into your own currency.

Regrettably we do not accept payment by cheque.

Electronic Communications

By using this site you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Security of Personal Information;

Please also see Privacy Policy

Personal information comprises your name, address, contact details and any other notes you enter into your order. We endeavor to take all reasonable steps to protect your personal information however we cannot guarantee the security of any personal data you disclose online. You accept the inherent security risks of providing personal information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. MFX Warehouse and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Card Security

So that shopping on this site is secure no credit/debit card details will be received by MFX Warehouse or our website construction and hosting companies. The payment shall take place on ProtX servers and funds will be transferred by ProtX to your bank account. Customers will be automatically directed from the MFX Warehouse website to ProtX as part of the check out procedure and upon successful payment, they will then be directed back to the MFX Warehouse website.

Tax Charges

For orders made from the UK or the European Union 17.5% VAT is applicable and is shown in the pricing on our shopping basket.

Customer Satisfaction

We strive to ensure our customers are satisfied with our products and our service. We aim to deal with any queries within 24 working hours.

Contacting Us

Business Address:

MFX Warehouse
Unit 6, Springfield Works
Springfield Road, Chesham
Bucks
United Kingdom
HP5 1PW

Telephone:

+44 (0) 494 77 55 76

Fax:

+44 (0) 494 77 55 26

Email:

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Privacy Policy

Your privacy is important to us. To explain how we protect your privacy, we provide this notice explaining our policy which covers both this website and its shopping service.

Collection of Data

For some services, MFX Warehouse may require your e-mail address or other personal information such as your name, address, etc. Providing us with this personal and identifiable information is optional. However, in some cases it may not be possible for us to provide the service in question without receiving specific information from you.

Disclosure of Data

All information collected by MFX Warehouse is treated totally confidentially and we take every precaution to ensure your information is dealt with securely. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information MFX Warehouse cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

MFX Warehouse does not disclose customers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.

Use of Cookies

A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site.

If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse around the site but the functions that allow you to add items to your basket and access your account will not be available. Alternatively you can adjust your browser to tell you when a web site tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser program your computer uses.

Cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party web sites or external data suppliers.

Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally.

We only keep cookies for the duration of your visit to our web site.

Data Protection

Information that we collect about you to process your order, provide you with the best possible service and issue you with e-mail updates about our site and our products (when requested by subscribing to our mailing list only), will be used in accordance with the Data Protection Act 1998.

Returns and Refunds Policy

In the unlikely event that you receive faulty or damaged goods, please contact us immediately to resolve the issue.

Other than where cancellation rights apply, products may only be returned if genuinely faulty or defective4 at the proven fault of MFX Warehouse, in which case we will refund or replace and pay the cost of the carriage. The choice of refund or replacement is the buyer's and upon acceptance of the return, we will refund the buyer all monies minus any re- stocking charge within 7 working days from the date a refund is selected.

If such faults and defects are found not to be the fault of MFX Warehouse or to have occurred after receipt by the buyer, no refund or replacement will be made and the customer is liable for the cost of carriage.

MFX Warehouse must be advised of genuinely faulty or defective items either by e-mail, fax or telephone within 3 days of receipt and the items must be returned to MFX Warehouse within 14 days of receipt for UK customers. International returns will be discussed with customers on a case by case basis, but MFX Warehouse must still be alerted that faulty goods have been received within 3 days of receipt.

In circumstances where returns are necessary, please contact us by e-mail or telephone and we will inform you how you should send the item back to us.

Please note that every 'authentic replica' item built to order in our own workshop is carefully photographed directly prior to dispatch, in order to record its standard of presentation upon leaving the building.

We make every effort to ensure our products are safely and securely packaged. If damage to an authentic replica product has genuinely occurred during transit due to no fault of MFX Warehouse, we will assist where possible with repairs to the item but the customer will be liable for the cost of carriage and a small administration fee per item. This also applies to circumstances where the buyer is making a claim against the carrier for damage to goods.

All refunds, replacements and repairs are subject solely to MFX Warehouse's discretion.

Cancellation

You may cancel your order in accordance with your rights under the Distance Selling Regulations.

Stock items

Cancellation must be notified in a durable medium (in writing by fax or email) within 7 working days of receipt of the goods.

Authentic Replicas

The receipt of an order confirmation from MFX Warehouse by email constitutes your agreement to begin the service of building your replica. The building will begin on the first date of the applicable, published build window. No order which has been accepted by MFX Warehouse may be cancelled by the buyer after this point except with our agreement in writing and on terms that the buyer shall indemnify MFX Warehouse in full against all loss, costs (including labour and materials used), damages, and expenses incurred by MFX Warehouse as a result of cancellation.

Complaints Procedure

In the event that you have a complaint please use the 'contact us' link and use the message box to indicate your complaint. We will acknowledge all complaints within 3 working days and inform you of the approximate timescale for resolving the dispute. All complaints will be dealt with in the strictest of confidence.

Disputes

Any dispute relating in any way to your visit to the MFX Warehouse website and to products you purchase shall be submitted to confidential arbitration, except that, to the extent you have in any manner violated or threatened to violate MFX Warehouse's intellectual property rights, MFX Warehouse may seek injunctive or other appropriate relief in any court, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the appointed arbitration association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this agreement shall be joined to an arbitration involving any other party subject to this agreement, whether through class arbitration proceedings or otherwise.

Withdrawal

MFX Warehouse may withdraw the sale or distribution of any goods produced by or generally supplied by the seller without prior notice to the buyer.

Copyright and Intellectual Property

Copyright and intellectual property rights appertaining to the goods provided remain the exclusive property of MFX Warehouse (unless otherwise stated). All rights reserved. MFX Warehouse produces items licensed by BBC Worldwide, for which copyright and intellectual property remain the exclusive property of BBC Worldwide.

All content included on this site such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of MFX Warehouse or its content suppliers and protected by English and International copyright laws.

Freedom from third party patent rights and other rights of similar nature should not be assumed.

Trademarks

MFX Warehouse's trademarks and trade dress may not be used in connection with any product or service that is not MFX Warehouse, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits MFX Warehouse. All other trademarks not owned by MFX Warehouse or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by MFX Warehouse or its subsidiaries.

Instructional Products, Product Information and Use of Goods

If MFX Warehouse provides the buyer with information about the use for which the goods are designed and about conditions necessary to ensure that the goods will be safe, then the buyer shall use the goods accordingly. No conditions or warranty is given or implied as to the life or wear of the goods or whether they will be suitable for any particular purpose or use. MFX Warehouse's goods should only be used in the manner and for the purpose for which they were intended.

All information given by MFX Warehouse verbally, visually or in writing regarding products, materials, processes and techniques is given in good faith. It is the sole responsibility of the buyer to ensure that all third parties who have access to goods and information have been advised of the terms, to determine the suitability of the information provided for their own intended purpose and to ensure that all persons acting on such information have sufficient knowledge and capability to do so.

No present or future liability or responsibility, actual, alleged or implied can be taken by MFX Warehouse, its associates or third parties acting on our behalf for injury, loss or damage to persons or property, consequential or otherwise based on reliance upon or the acquisition, use, implementation, misrepresentation or misuse of the information supplied under the terms. Such information is given without guarantee or warranty.

Indemnity

The buyer undertakes to indemnify MFX Warehouse against all claims arising from the unauthorised use of goods.

The buyer shall indemnify MFX Warehouse against any loss or damage suffered by the buyer as a result of any claims brought against MFX Warehouse by any third party for:

  • any loss, injury or damage caused by the goods or their use.
  • any loss, injury or damage in any way connected with this contract provided that this clause will not require the buyer to indemnify the seller against any liability for the sellers own negligence.

Events Beyond our Control

MFX Warehouse shall have no liability to the buyer for any failure to provide goods that is caused by an event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Third Party Rights

Notwithstanding any other provision of the contract between us, nothing in the contract between us confers or purports to confer any right to enforce any of its terms on any person who is not a party to it.

License and Site Access

MFX Warehouse grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of MFX Warehouse. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of MFX Warehouse. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of MFX Warehouse and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the MFX Warehouse name or trademarks without the express written consent of MFX Warehouse. Any unauthorized use terminates the permission or license granted by MFX Warehouse. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of MFX Warehouse so long as the link does not portray MFX Warehouse, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any MFX Warehouse logo or other proprietary graphic or trademark as part of the link without express written permission.

Entire Agreement

These conditions, together with our current website prices, contact details, conditions of use and privacy policy, set out the whole of our contract relating to the supply of the goods to you by MFX Warehouse. Nothing said by any sales person on our behalf should be understood as a variation of these conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Modifications

Please review the policies and terms posted here which govern your visit to the MFX Warehouse website. We reserve the right to make changes to our site, policies, and these conditions of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Questions

Questions regarding our conditions of use, privacy policy, or other policy related material can be directed to our office by emailing This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY MFX Warehouse ON AN "AS IS" AND "AS AVAILABLE" BASIS. MFX Warehouse MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MFX Warehouse DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MFX Warehouse DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM MFX Warehouse ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MFX Warehouse WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

1 Order confirmations are in writing via e-mail for website purchases but may be oral over the telephone in the case of bulk orders made by direct contact with MFX Warehouse

2 As these times are estimates they may vary slightly

3 A guide to delivery charges is available in the Frequently Asked Questions on this website

4 A genuinely defective item is defined as an item whose faults and defects are proven to be the fault of MFX Warehouse

5 Any typographical, clerical or other error or omission in any sales literature, literature accompanying a product or invoice is subject to correction without any liability on the part of MFX Warehouse.

6 Statutory interest is calculated using the DTI recommendation of 8% above the Bank of England base rate.